Pharos Secure Printing — FAQ

What is changing?

• We’re switching to Pharos Secure Print, a cloud “follow-me” printing system. Send a job to the Pharos Secure Printer and release it at any Pharos-enabled HP or Toshiba device on campus.
• Copiers (multi-function devices) will still scan and copy. Only a few devices will offer color printing.
• Standalone and non-networked desk printers will be removed as part of the consolidation.
• Student Printing is not impacted or changing 
• For detailed user guides please visit the Knowledge Base - Pharos Secure Printing
   

Why am I seeing a Pharos log in screen?

• In preparation for the rollout ITS needs to pre-install the Pharos software on all campus computers.
• The Pharos software will prompt you to sign in the first time you print, even to your existing printers.
• Registration is a one-time process. Detailed guide: Pharos Secure Print — Pharos Secure Print - First Time Registration
   

When will this happen?

• Rollout happens by building and floor. New HP/Toshiba devices will be installed first; old printers will be removed afterward.
• Detailed communications will be issued prior to deployment to each area.
   

Why are we doing this?

• To meet SUNY policy and reduce cost, waste, and paper use.
• To standardize and secure campus printing and lower maintenance and operating costs.
   

How do I print with Pharos?

Follow these steps to use Pharos Secure Print for the first time. For visual instructions, visit the Pharos Secure Print – First Time Registration knowledge base article.

1. From any application, select Pharos Secure Printer in the print dialog box and click Print. 
2. On the Welcome to Pharos Print screen, click Login to Continue. 
3. Sign in using your NCC password. 
4. Upon successful login, a message will confirm Authenticated Successfully. Close this window. 
5. The setup screen will display your Secure Release Passcode (a 6-character alphanumeric code).  
   • Make note of this code. It will also be emailed to you. 
6. Go to a Pharos Secure printer. 
7. Scan your NCC ID card at the designated spot on the device. 
8. Enter your release code to link your badge to Pharos Secure Print.  
   • This step is only required the first time. 
9. Press Review Documents on the screen. 
10. Select the job you wish to print. 
11. Choose Print to release or Cancel to delete the job. 

How do I scan or copy?

• Scanning and copying still work on HP/Toshiba multi-function devices.
• Scanning requires one-time registration similar to printing:  Pharos Secure Print - First Time Registration
• Copying function will be different due to the new devices:  Pharos Secure Copy - How Use the Copy Functions on Pharos Secure Printers
   

Can I print in color?

• Only selected devices will support color, per SUNY policy. A list of color-capable devices will be shared as installations finish.
   

What about large or recurring departmental print jobs?

• Multi-function printers are not intended for high-volume or recurring printing. 
• Please contact the NCC Printing & Publications Department to discuss options for large-scale or departmental printing needs. 516-572-7515
   

Are my print jobs secure and private?

• Yes. Jobs are stored securely in the cloud and only print after you release them at the device (badge or release code required).
   

What happens to old printers and supplies?

• ITS will collect and properly dispose of old devices and pick up supplies during removal. If something is left behind, submit a General Technology Help request for pickup.
   

Who handles toner and paper?

• Toner will auto-order; ITS Client Services will deliver and install it.
• Paper ordering stays the same.
   

How do I get help?

• Submit a General Technology Help Request or call ITS Client Services: 516-572-0629.
• For step‑by‑step guides and registration instructions, see the Knowledge Base - Pharos Secure Printing

Where can I read the policy?

• System-wide Print Resource Use
• System-wide Print Resource Use — Procedure