Overview
The Banner ERP Support service provides comprehensive assistance for Nassau Community College's Banner Enterprise Resource Planning (ERP) system. This centralized service allows clients to:
- Report issues and errors related to Banner
- Request new access or modify existing access to Banner
- For new access, you must complete and attach the FERPA form located on the bottom right of this page
- Submit requests for upgrades, patches, and releases
Our support covers various components of Banner:
- Banner Self-Service (SSB)
- Banner Admin Pages
- Banner Workflows
- Other Banner-related applications
- Banner Upgrades, Patches, and Releases for Developers and Functional Users
Whether you're experiencing errors, need account assistance (including locked accounts and password resets), require system updates, or have questions about specific Banner components, this service is your one-stop solution for all Banner-related needs.
Benefits
- Streamlined support process for all Banner-related issues and requests
- Rapid resolution of Banner errors and access problems
- Centralized management of Banner upgrades and patches
- Enhanced user experience with Banner and its associated applications
- Efficient handling of access requests, ensuring appropriate system permissions
- Reduced downtime and increased productivity for Banner users across the College
Target Completion Date
Response and resolution times vary based on the complexity of the issue. Initial response typically within 3 business days.
Available To
Cost
Free service for all eligible users
Policies
Nassau Community College BOT Policies: