Overview
The Banner Document Management (BDM) system, powered by ApplicationXtender, is Nassau Community College's comprehensive solution for electronic document storage, retrieval, and management. This system seamlessly integrates with Banner 9 Admin Pages and Web Banner, providing a robust platform for digitizing and managing paper records.
Key features of BDM include:
- Document scanning and electronic storage
- Query and retrieval of electronic documents
- Creation and indexing of new electronic documents
This service allows users to:
- Request new access or modify existing permissions for the BDM system
- Report issues or errors with the software or scanning devices
Whether you need help with scanning documents, retrieving stored files, or troubleshooting system access, this service is your central point of contact for all BDM-related support.
Benefits
- Streamlined access management: Quickly request new accounts or modify existing permissions through a single service point
- Faster issue resolution: Report software or hardware problems directly to the appropriate support team for prompt attention
- Centralized support: One-stop service for all BDM-related needs, from access requests to troubleshooting
- Improved communication: Clear channel for users to describe their specific needs or issues, ensuring accurate support
- Reduced downtime: Quick reporting and resolution of scanner issues minimizes disruptions to document management workflows
- Improved user satisfaction: Clear, responsive support process enhances overall user experience with the BDM system
Target Completion Date
Response and resolution times vary based on the complexity of the issue. Initial response typically within 3 business days.
Available To
Cost
Free service for all eligible users
Policies
Nassau Community College BOT Policies: