Overview
The Voice Services support covers all aspects of the campus telephone and voicemail system. This includes assistance with:
- Requesting installation, repair, or removal of phones and fax lines
- Configuring and troubleshooting telecommunications-related issues
- Caller ID name changes
- Voicemail password resets
- Voicemail setup and management
- Extension programming, including speed dial
- Network jack requests
- Call forwarding and other dialing plan changes
- Department call processing box setup, menu changes, and message modifications
Whether you need a new phone line, are experiencing issues with your voicemail, or require any other telecommunications-related support, this service is your one-stop-shop for all your voice communication needs.
Benefits
- Centralized support: A single point of contact for all voice services and telecommunications requests
- Efficient issue resolution: Streamlined process for addressing phone and voicemail-related problems
- Consistent user experience: Standardized approach to voice services support, ensuring all users receive the same level of assistance
- Improved system management: Centralized tracking and oversight of voice services requests and configurations
- Enhanced user satisfaction: Timely and reliable voice services support, leading to a more seamless telecommunications experience
Target Completion Date
Response and resolution times vary based on the complexity of the issue.
Incidents (broken or not working right) - Initial response typically within 3 business days.
Service Requests (requests for something new) - Resolution within 5-10 business days
Available To
Cost
Free service for all eligible users
Policies
Nassau Community College BOT Policies: