Overview
The NCC Reservations / Event Management System (EMS) Support service provides technical assistance and issue resolution for users of the college's space management and event scheduling platforms. This service covers:
- Troubleshooting and resolving issues with NCC Reservations in the MyNCC Portal
- Technical support for the Event Management System (EMS) administrative backend
- Handling access requests and modifications for both systems
- Assisting users who encounter problems while attempting to schedule rooms or manage events
This service is the primary point of contact for any technical difficulties or access issues related to NCC Reservations and EMS, ensuring that users can effectively utilize these critical campus management tools.
Benefits
- Quick resolution: Rapid response to technical issues, minimizing disruptions
- Expert support: Access to staff knowledgeable in both NCC Reservations and EMS
- Efficient access management: Streamlined handling of user access requests
- Consistent support: Standardized approach to troubleshooting across platforms
- Minimal downtime: Prompt attention to system issues ensures continuous availability
Target Completion Date
Response and resolution times vary based on the complexity of the issue. Initial response typically within 1-2 business days.
Available To
Cost
Free service for all eligible users
Policies
Nassau Community College BOT Policies: