Print, Scan, and Fax Support

Overview

The Print, Scan, and Fax Support service provides comprehensive assistance for all printing, scanning, and faxing needs across campus.

Important: Need help using Pharos Secure Print or Secure Scan? - Visit the Pharos Secure Printing Knowledge Base for more information and support.

This service covers three main categories:

a) Printer Issues:

  • Troubleshooting for printer malfunctions
  • Support for print quality problems
  • Assistance with printer connectivity issues

b) Scan to Email Support:

  • Help with scan to email features
  • Troubleshooting scan to email functionality

c) Fax Issues:

  • Troubleshooting fax machine problems

This service ensures that employees and students have reliable access to essential document handling capabilities, minimizing disruptions to workflow and communication.

Benefits

  • Quick resolution: Rapid response to printing, scanning, and faxing issues
  • Expertise: Access to knowledgeable staff for complex document handling problems
  • Improved productivity: Minimizes downtime of essential office equipment
  • Cost-effective: Extends the life of equipment through proper maintenance and support
  • User education: Helps employees better understand and utilize document handling features
  • Centralized support: Single point of contact for all print, scan, and fax-related needs

Target Completion Date

Response and resolution times vary based on the complexity of the issue. Initial response typically within 3 business days.

Available To

  • NCC Employees
  • NCC Students

Cost

Free service for all eligible users

Policies

Nassau Community College BOT Policies: