Overview
The Network and Infrastructure service provides comprehensive support for all aspects of Nassau Community College's network environment. This service encompasses:
WiFi Support:
- Troubleshooting connectivity issues
- Assisting with device registration on the network
- Managing WiFi coverage and signal strength across campus
- Addressing authentication problems
Wired Network Support:
- Resolving connectivity issues for wired devices
- Managing network switches and ports
- Troubleshooting Ethernet connection problems
- Ensuring network stability and performance
Network Requests:
- Coordinating new network installations
- Implementing network expansions or upgrades
- Provisioning network access for new buildings or areas
- Managing VLAN configurations and network segmentation
Benefits
- Comprehensive support: Single point of contact for all network-related issues
- Improved connectivity: Ensures reliable access to online resources and services
- Enhanced productivity: Minimizes network-related disruptions to academic and administrative activities
- Scalability: Facilitates network growth to meet evolving campus needs
- Security: Maintains network integrity and protects against potential threats
- Expert assistance: Access to skilled technicians for complex network issues
Target Completion Date
Response and resolution times vary based on the complexity of the issue.
Incidents (broken or not working right) - Initial response typically within 3 business days.
Service Requests (requests for something new) - Resolution within 5-10 business days
Available To
- NCC Employees
- NCC Students
Cost
Support is a free service for all eligible users
New installations may carry costs associated with time and material
Policies
Nassau Community College BOT Policies: