Overview
The General Technology Help service provides quick access for submitting service requests related to issues with existing NCC email accounts, NCC owned or issued hardware and devices, and software already installed on NCC owned devices. This service is designed to address problems with current technology resources, not to request new items or services. Please provide detailed information about the issue when submitting a request to ensure faster resolution.
- This service is for existing technology issues only. For new requests, please use the following services:
- For urgent issues that significantly impact work or academic activities, please call MyIT Support and Services directly at 516-572-0629.
Benefits
- Streamlined process for reporting technology issues
- Faster resolution of common tech problems
- Centralized support for email, hardware, and software concerns
- Improved productivity by minimizing tech-related downtime
- Easy access to expert IT support for NCC community members
Target Completion Date
Response and resolution times vary based on the complexity of the issue. Initial response typically within 5 business days.
Available To
- NCC Employees
- NCC Students
Cost
Free service for all eligible users
Policies
Nassau Community College BOT Policies: