Brightspace LMS Support Request

Service Description

Brightspace is a user-friendly learning management system (LMS) that supports online teaching and learning with tools for course management, content creation, communication, assessment, and analytics.

Brightspace is used for the following course modalities. 

  • Asynchronous Online (ASYN)
  • Synchronous (SYNC)
  • Combined Online (CMBD)
  • Hybrid (HYB)
  • Blended (BLND)
  • Face-to-Face (TRA)

Distance Ed Faculty and Student Services Information:

Hours: Monday – Friday: 9:00 AM to 4:45 PM
Phone Number: 516-572-7883



SUNY Online Helpdesk Support

For immediate support, faculty and students should contact the SUNY Online Help Desk:

Phone Support: 1-844-673-6786 or 1-518-320-1300 (Direct)  
Web Form Request:  Create a support request.

Knowledge Base & Self-Service: SUNY Online Help Desk.


 SUNY Online Helpdesk Support Hours

Mon - Fri Saturday Sunday
7am - 12am 10am - 6pm 10am - 9pm


How to Request

To request support for Brightspace LMS, please complete the Request Service form.

Request Service


Service ID: 42675
Mon 3/23/20 4:31 PM
Tue 4/9/24 9:13 AM