Brightspace - LMS Support Request

Service Description

Brightspace is used for the following course modalities.

  • Asynchronous Online (ASYN)
  • Synchronous (SYNC)
  • Combined Online (CMBD)
  • Hybrid (HYB)
  • Blended (BLND)
  • Face-to-Face (TRA)

Please Submit a Brightspace Help Request if you have Brightspace related questions or need technical support.

Distance Ed Faculty and Student Services Information:

Hours: Monday – Friday: 9:00 AM to 4:45 PM

Phone Number: 516-572-7883


For Immediate Support, faculty and students should contact The SUNY Online Help Desk:

SUNY Online Support Services

Phone Support: 1-844-673-6786 or 1-518-320-1300 (Direct)  

Web Form Request:  Create a support request.

Support Hours
Mon - Fri Saturday Sunday
7am - 12am 10am - 6pm 10am - 9pm

Knowledge Base & Self-ServiceSUNY Online Help Desk

Available To

Faculty and Students

How to Request

Complete the service request form.


Request Service


Service ID: 42675
Mon 3/23/20 4:31 PM
Thu 12/28/23 5:11 PM